If you want to know how much El Pollo Loco is committed to its customers, consider what the company did when they recently called their top 50 loyalists and asked each of them what they liked — as well as didn't like — about the chain and its products and services.
Led by Andy Rebhun, the Vice President of Digital for El Pollo Loco, who handles CRM, e-commerce, the off-premise delivery strategy, loyalty program, and social media for the more than 465-store....