Avis Budget Group is a leading global provider of vehicle rental services. Competing brands in their vertical pose challenges of course, but so do organizations like Uber and online travel agencies.
Regina Mylan, Vice President, Customer Engagement and Loyalty at Avis Budget Group speaks with Loyalty360 about how the rental car company manages to stay ahead of its competitors.
How does employee engagement fit into the loyalty discussion?
Mylan: We are always working....