FedEx Delivers CX by Paying Close Attention to Voice of the Customer
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The freight transportation business is changing. What was once simply a point A to point B construct is becoming more complex as verticals that rely on such services also change. For FedEx, one solution has been the introduction of the Freight Box. The brand offers two versions: one that includes a pallet, one that does not. Additionally, the Freight Box comes with flat-rate shipping, making less-than-truckload, or LTL, shipments easier for small and medium-sized businesses.   Mike....

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