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Delivering Great CX is a Team Effort at Trump Hotel DC (Part 1 of 2)

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Opened in September of 2016, the Trump International Hotel Washington, D.C occupies the renovated building formerly known as Old Post Office Pavilion, and historically as the Old Post Office and Clock Tower. Mickael Damelincourt, managing director, Trump International Hotel Washington, D.C, explains how he and his team create an experience that differentiates the property from other 5-star hotels.
 
How do you measure customer loyalty?
Damelincourt: First, we have our guest....

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