Balancing New Platforms and a Consistent Customer Experience at Daimler Financial Services Mexico

CEM (Customer Experience)

Daimler Financial Services Mexico is part of the Daimler Financial Services Group, headquartered in Stuttgart, Germany. Supporting the Daimler brands of Mercedes-Benz, Freightliner, and smart, Daimler Financial Services offers a variety of automotive financial services. Loyalty360 caught up with Chief Operations Manager for Daimler Financial Services Mexico, Marcos Czaki, to discuss the challenges of providing an exceptional customer experience in an emerging market. Can....

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