CRM Reaches a Whole New Level for Herbalife

  • February 23 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

“Historically we’ve been a B2B company,” says Frank Lamberti, executive vice president, distributor and customer experience for Herbalife, “with our products going to market through our dedicated distributors.”  ...Read More

A Solid Customer Journey Makes for Better Travel at Expedia

  • February 21 2018
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Expedia Rewards, or Expedia Plus as it’s known today, was launched in 2014, but the program itself had been in place for several years prior to that.   “The value prop is simple,” explains Jordan Barr, senior loyalty...Read More

For Bank of England, merging the ease of online with the touch of personalization are the keys to the mortgage experience

  • February 19 2018
  • Resource: In-Depth Exclusive
  • Skip Tate, Loyalty360

Bank of England Mortgage first opened its doors and began helping people buy homes in 1898—not in the United Kingdom, but in the tiny burg of England, Arkansas, population 2,800. Today, the company has expanded beyond the borders of suburban...Read More

L’Oreal Finds Beauty in the Changing Cosmetic Industry

  • February 16 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

L’Oreal is the world’s largest cosmetics and personal care company, with 34 international brands, including L’Oréal Paris, Ralph Lauren, Giorgio Armani, Redken, Garnier and Maybelline. Loyalty360 spoke with Stephanie Binette...Read More

RXR Realty is Renovating Iconic Buildings and Building Loyalty in the New York City Real Estate Market

  • February 14 2018
  • Resource: In-Depth Exclusive
  • Skip Tate, Loyalty360

RXR Realty owns and manages 74 commercial properties and 6,000 multi-family units in New York City. With 23.7 million square feet of property and a combined value of $17.7 billion, the company is one of the largest privately held firms in the New...Read More

[Podcast] What We're Hearing - Sleep Number

  • February 07 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Hello and welcome to another episode of What We’re Hearing! This is Mark Johnson, CEO of Loyalty360, and I’m excited to share with you today a conversation we recently had with Lisa Erickson. Lisa is the Senior Director of CRM &...Read More

Although the Denver Broncos Aren’t in This Weekend’s Super Bowl, They’ve Created a Great Customer Journey

  • January 31 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Customer expectations in many consumer-facing industries have changed drastically over the years, and professional sports fans are no different. Among the amenities customers seek is free Wi-Fi, but not just any connection. It has to work smoothly...Read More

[Podcast] What We're Hearing - Hampton by Hilton

  • January 30 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Welcome to another episode of What We’re Hearing, the podcast where we at Loyalty360 speak to leadership at brands driving the market forward. Today our guest is Gina Valenti, Vice President of Brand Hospitality at Hampton by Hilton.  ...Read More

A Solid Customer Journey Makes for Better Travel at Expedia

  • January 22 2018
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Expedia Rewards, or Expedia Plus as it’s known today, was launched in 2014, but the program itself had been in place for several years prior to that.   “The value prop is simple,” explains Jordan Barr, senior loyalty...Read More

ForRent.com has Found a New Home in the Digital Age

  • January 19 2018
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

How did we do anything before the internet? Renting an apartment for example. For years, only two companies printed up booklets listing apartments for rent. Last year, ForRent.com, the leader in apartment rental listings, shuttered it’s...Read More

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