Loyalty360 Reads: September 20th, 2018

Confirmit’s ACE Awards Honor Leaders In Customer Loyalty
 
Confirmit celebrated its Achievement in Customer Excellence program, known as the ACE Awards, earlier this year. The program honors excellence in customer experience and employee engagement best practices. Nearly 40 companies won ACE Awards, emphasizing their commitment to customer experience and customer engagement. Confirmit has noticed an increase of 52 percent in Net Promoter Score (NPS) scores since the program’s inception. In addition, guest satisfaction has risen by 6.6 percent, escalated complaints have reduced by 8 percent, and customer retention costs have reduced by 13 percent since the beginning of 2018.
 
“Confirmit has made great strides in 2018 to onboard new clients, including signing the largest contract to date,” says Ken Østreng, CEO. “It's always rewarding to see how our customers are leveraging our solutions, but so far in 2018, we’ve seen our customers implement an exceptional level of organization-wide transformation. We look forward to supporting our customers in their future endeavors to drive meaningful customer change and business impact.”
 
Infosys and Trinity College Develop New Curricula
 
Infosys, a consulting and next-generation services company, has announced a partnership with Trinity College to create new educational programs that prepare liberal arts students for the digital workplace of the future.
 
This multi-year collaboration will establish a Trinity-Infosys Applied Learning Initiative, which will provide learning opportunities for Trinity College students, engage faculty and alumni, and offer training for Infosys employees. The two organizations will team up to co-develop content, building on Trinity College’s core strengths in the liberal arts while developing capacities in technology and innovation that draw on digital content and real-world case studies from Infosys.
 
Ravi Kumar, President and Deputy COO of Infosys, says, “We’re excited about this long-term partnership with Trinity College. Building a new hybrid talent pool, which draws on broad-based liberal arts foundations and promotes cognitive diversity, will add immense value to the technology consulting industry and address an important skills gap for the 21st century. We need people with human-centered skills who can approach problems in entirely new ways, not just solve them, and who will contribute to out-of-the-box thinking in a digital age.”
 

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