Loyalty360 Reads: April 11th, 2018

  • April 11 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.  Boxed Goes Prime and Begins Paid Loyalty Program Boxed, the online bulk grocery business, has been a disruptor to the big box wholesale clubs since its founding in...Read More

New Survey Finds the Key to Significant Sales Growth: Great Customer Service

  • April 11 2018
  • Resource: Daily News

A study released yesterday, Tuesday, April 10, found that nearly 70 percent of consumers would buy 25-30 percent more from a brand if it provided one thing: great customer service.   The ability to connect immediately with a relevant...Read More

Volkswagen Creates New Division to Increase Customer Experience in Digital World

  • April 11 2018
  • Resource: Daily News
  • Chris Brosey, Loyatly360

Technology continues to inspire new “first for everything” creations within the automotive industry, and on Monday, April 9, Volkswagen joined that realm by releasing plans for its new Holistic User Experience (HUX) Division, which is...Read More

Loyalty360 Reads: April 10th, 2018

  • April 10 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.  Tax Day Feeding Frenzy One week. For those who haven’t yet filed their taxes, that’s how long you have until the Tax Man cometh. For those who meet the...Read More

Canadian Tire Evolving and Expanding its Iconic Rewards Program

  • April 10 2018
  • Resource: Daily News

Canadian Tire began issuing cashback rewards back in 1958—long before reward programs were popular and way before it became the retail giant it is today, with its interest in everything from sports to shoes, fashion to financial services. In...Read More

Will the Growing Reports of Data Breaches Impact Customer Loyalty?

  • April 10 2018
  • Resource: Daily News

Hardly a week goes by, it seems, without a story about a data breach of this brand or that brand. Consider the past month: Yesterday, Best Buy revealed customer payment was exposed. Sears/Kmart and Delta Air Lines each revealed a data breach on...Read More

Loyalty360 Reads: April 9th, 2018

  • April 09 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.  Finnish Business’ Loyalty Program is for the Dogs—Literally The Finland-based Musti Group is taking its new loyalty program through the woof. The pet...Read More

New Lab Tests Subconscious Behavior to Understand and Enhance Customer Experience

  • April 09 2018
  • Resource: Daily News

Signs in train stations across Britain remind patrons to “Mind the gap”—the gap being the space between the train and the platform. In the world of customer experience, there’s an equally precarious gap—that space...Read More

Regions Bank in Top 10 of CX for Fifth Consecutive Year

  • April 09 2018
  • Resource: Daily News
  • Chris Brosey, Loyalty360

Customer experience continues to be a key component of today’s increasingly competitive market, and employees at Regions Bank seem to have unlocked the vault of success. For the fifth consecutive year, the Birmingham, Ala.-based bank has...Read More

Loyalty360 Reads: April 6th, 2018

  • April 06 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.Starbucks Enhancing Customer Experience by Getting Names Right For anyone who has ever ordered from a Starbucks and had their name butchered by the barista—and that...Read More

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