Funding Deal Enables Freshworks to Improve SaaS Platform

  • August 14 2018
  • Resource: Daily News
  • Patrick Barney

Freshworks, a producer of customer engagement software, has announced that it has secured $100 million in financing and has hired former AppDynamics Vice President of Finance & Treasury Suresh Seshadri as chief financial officer.   The...Read More

Rite Aid and Albertsons Terminate Merger

  • August 14 2018
  • Resource: Daily News
  • Patrick Barney, Loyalty360

Rite Aid Corporation has announced an agreement with Albertsons Companies Inc. to terminate their planned merger.   While the deal had been conceived as a method of competing with Amazon, some large Rite Aid shareholders objected, saying...Read More

Loyalty360 Reads: August 13th, 2018

  • August 13 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.JC Penney Joins Baby Market With Babies R Us going defunct, the market for new baby stores is wide open amongst retailers. Specifically, JC Penney will open 500 new shops...Read More

Use Payment Data to Increase CX, Says Spring Marketplace

  • August 13 2018
  • Resource: Daily News
  • Patrick Barney, Loyalty360

The question of how brands can gather actionable insights from customer data is an important one in the current customer loyalty landscape. Disruptive technologies have made gaining an edge on competitors difficult, but also necessary.  ...Read More

Facebook Presses Banks For Customers’ Financial Data

  • August 13 2018
  • Resource: Daily News
  • Patrick Barney, Loyalty360

Over the past year, the social media company Facebook has been asking banks for some of their customers’ financial information, such as credit card transaction data and account balances. Facebook hopes to enter the digital commerce market by...Read More

Exchange Solutions Creates Loyalty Boost for Engagement

  • August 11 2018
  • Resource: Daily News
  • Patrick Barney, Loyalty360

Exchange Solutions, an organization that designs and builds customer engagement programs for retailers, has created ES Loyalty Boost, a loyalty optimization product intended to produce more engaged, profitable loyalty customers.   Exchange...Read More

Loyalty360 Reads: August 10th, 2018

  • August 10 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.Walmart and Kroger Awaken the Sleeping Giant…… Aldi? That’s right, Aldi has made a move that puts them in the blender that is the grocery war. In its...Read More

Epsilon Discusses Subscription-Based Loyalty Model

  • August 10 2018
  • Resource: Daily News
  • Chris Brosey, Loyalty360

Epsilon is a global marketing company with offices around the world. For more than 40 years, they’ve been helping brands improve their marketing, build better customer relationships and find new customers.Loyalty360 sat down with Tamara...Read More

Loyalty360 Reads: August 9th, 2018

  • August 09 2018
  • Resource: Daily News

The latest news in the world of customer experience and customer loyalty.Whole Foods Pick Up The Amazon purchase of Whole Foods has been great for Prime members over the last few months. Included in the list of new incentives for customers will...Read More

Dynamic Signal Discusses the Erosion of Privacy and Scarcity of Trust

  • August 09 2018
  • Resource: Daily News
  • Patrick Barney, Loyalty360

Trust is top of mind for consumers these days. Due to the Facebook data breach that occurred last year, which enabled Cambridge Analytica to access information on 87 million Facebook users without their consent, fewer consumers are willing to...Read More

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