For Eyes Selects Clutch to Power Better Customer Interactions and More Frequent Purchases

  • March 23 2018
  • Resource: Loyalty Today
  • By The Clutch Team

PHILADELPHIA--(BUSINESS WIRE)--For most optical retailers, customer loyalty, satisfaction and retention are key drivers of performance. For Eyes, a subsidiary of leading global optical retailer GrandVision, has higher expectations for its customer...Read More

Loyalty: It Comes in All Shapes and Sizes

  • January 02 2018
  • Loyalty Management: Articles

Loyalty is everywhere. It’s not just a reward, or a transaction. It holds extreme value, and when done right it fuels brands with revenue. Loyalty is not a program, it is a relationship, an experience, a partnership, and an emotional...Read More

Are you and Your Guest Data Playing ‘Hide-and-Seek’?

  • March 22 2018
  • Resource: Loyalty Today
  • The Xenial Customer Engagement Team

Discover why it’s important to get a handle on the information that can help your business succeed.   When you opened your restaurant, you probably weren’t thinking about crunching numbers every night. In fact, you may think...Read More

Three Ways to Power Personalization with Customer Feedback

  • January 02 2018
  • Loyalty Management: Articles
  • Noah Rolff

Personalization along the entire customer journey requires better data than ever before.  It is not enough to know who a customer is and what they have purchased in the past.  To survive in a rapidly changing world, customer-facing...Read More

Three Things to Look for at Shop Talk 2018

  • March 16 2018
  • Resource: Loyalty Today
  • Martin Mehalchin

In three short years, Shoptalk, which will draw 8,000 retail professionals to Las Vegas from March 18th to the 21st, has emerged as a giant, must attend retail conference that now rivals the National Retail Federation Big Show that kicks off...Read More

How to Build a Business Case for Customer Experience

  • January 02 2018
  • Loyalty Management: Articles
  • Laura Bassett

Struggling to prove the tangible value of customer experience? You’re not alone. About half of businesses report being ineffective at measuring the impact of customer experience, and 27% are unsure if there is even a ROI for customer...Read More

Loyalty in The Subscription Model World

  • March 14 2018
  • Resource: Loyalty Today
  • Scott Lehner

Marketers and consumers alike are flocking to subscription-based shopping models. But these businesses face a daunting challenge: maintaining customer loyalty over the long haul.Think about how difficult it is for a box subscription business like...Read More

Personalizing the Customer Experience A Priority at Denny’s

  • January 02 2018
  • Loyalty Management: Articles

John Dillon, SVP and CMO of Denny’s, told Loyalty360 that personalizing the customer experience is a win-win for the customer and the company. Denny’s officials take great pride in personalizing the customer experience to gain a...Read More

How Hotels Can Increase Revenue And Improve The Guest Experience

  • March 07 2018
  • Resource: Loyalty Today
  • Lindsay Bloom

Why are loyalty programs important to hotel chains? They promote guest retention and direct bookings. Almost every major hotel chain has a loyalty program, which means it’s difficult for consumers to differentiate one chain’s program...Read More

How Card-linked Offers Drive More Customer Engagement and Loyalty

  • January 02 2018
  • Loyalty Management: Articles
  • Lars Holmquist

Increased sales and customer loyalty are goals for almost every business. With these goals in mind, many businesses have considered using coupons or promotional offers. And while coupons are still important, people simply forget to use them...Read More

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