The Year of Text Analytics

  • January 10 2012
  • Resource: Loyalty Today

contentRead More

7 Customer Service Resolutions for 2012

  • January 10 2012
  • Resource: Loyalty Today

It’s 2012, which means; a new calendar, a new year and a new opportunity to start over… Over the past week, I’ve seen a lot of resolutions come (and already go), but I feel that each year, we each have the opportunity to look...Read More

Does Your Bank Appeal to the Underbanked?

  • January 10 2012
  • Resource: Loyalty Today

In these difficult economic times, financial institutions are wondering where they will find their next pool of new customers. The unbanked or the underbanked are a couple untapped sources that FIs are looking to. There are millions of people...Read More

Wells Fargo Top 12 Tech Trends for 2012

  • January 10 2012
  • Resource: Loyalty Today

Picking “the rise of the Social OS” as his #1 tech trend for 2012, Wells Fargo senior tech analyst Jason Maynard and his team have released a list of Top 12 Tech Trends for the year that also features “The Internet Is Not Dead....Read More

SAP CIO's Ambitious Mobile Plans for 2012

  • January 09 2012
  • Resource: Loyalty Today

SAP loves to drink its own champagne. My parent company is not only one of the leading enterprise mobility vendors with 17.5 million mobile users, but its internal deployment of mobile devices, software and apps is a role model for the rest of the...Read More

Five ways to evaluate influence without using Web site graders

  • January 09 2012
  • Resource: Loyalty Today

Without fail, at every social media conference I attend, someone will approach the microphone during the Q&A portion of a presentation and ask the speaker or the panelsts, "How are you measuring influence for your blogger outreach...Read More

Customer Service Means … Going the Extra Mile

  • January 09 2012
  • Resource: Loyalty Today

At Safelite AutoGlass, we recognize employees who live and breathe customer delight with an annual Everyday Hero Award. Ron Zech, a technician with 23 years of experience, is a former winner for going the extra mile. Tracy wrote to us about her...Read More

Do You Believe?

  • January 05 2012
  • Resource: Loyalty Today

When I recently came across the article “You Gotta Believe” by COLLOQUY Partner Jim Sullivan, I was intrigued. According to a recent COLLOQUY Loyalty Practitioner Study, an online survey of loyalty marketers, it was discovered that...Read More

Don't Sacrifice Strategy For Technology

  • January 04 2012
  • Resource: Loyalty Today

As 2012 ushers in a new year for  building better customer engagement it’s time for companies to start aligning their messaging more closely with their customers.  This means more time needs to be spent on defining the customer...Read More

Lessons Learned in Social Media

  • January 03 2012
  • Resource: Loyalty Today

There is no shortage of trending lists, reviews, and top 10 lists looking back at 2011. I know many are cynical and think they have seen enough of them, but frankly I like them. They give me an opportunity to learn some things I missed. The...Read More

Displaying results 6861-6870 (of 7130)
 |<  <  683 - 684 - 685 - 686 - 687 - 688 - 689 - 690 - 691 - 692  >  >|