Unbiased, objective, and market-driven association for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. From our introductory individual memberships to our top Premium tier, our members are provided with the exposure, certification, and exclusive content they need to continue their path to true customer centricity.

The Loyalty360 Team

  • Mark Johnson
    Mark Johnson
    CEO & CMO

    As CEO & CMO of Loyalty360, Mark is committed to bringing loyalty to the forefront as a critical marketing strategy. To further this goal, he has created an unbiased, market-driven clearinghouse and think tank through which users and loyalty providers can interact and collaborate with. His finger on the pulse of what’s happening in loyalty, Mark is driven to...Read More

  • Carly Stemmer
    Carly Stemmer
    Director of Marketing Operations

    Carly is the Director of Marketing Operations for Loyalty360. She is responsible for Loyalty360’s digital, print, social media and email marketing efforts. Additionally, she oversees Loyalty360’s website development & conference management.

    Carly is a graduate of Xavier University with a degree in Marketing.  She is a huge fan of...Read More

  • Shawn Cunningham
    Shawn Cunningham
    Senior Graphic Designer

    Shawn is the senior graphic designer for Loyalty360, managing everything from website design and logo creation, to the complete design and layout of Loyalty Management Magazine and Loyalty360 conference materials. 

    Shawn has been an artist for as long as he can remember – always drawing and sketching. He loved comic books growing up and they...Read More

  • James M. Loy
    James M. Loy
    Senior Content & Multimedia Editor

    James possesses extensive experience as a professional writer, creative director and content coordinator with strong ties to the media and marketing industries. As a member of Loyalty360’s editorial staff, he traces emerging trends and leading strategies to offer a unique perspective that helps demystify the current stage of customer...Read More

  • P.F. Wilson
    P.F. Wilson
    Senior Content Editor

    A published journalist for over two decades, P...Read More

  • Jim Tierney
    Jim Tierney
    Content Editor

    A veteran writer/reporter, Jim became Content Editor at Loyalty360 in February 2013. As Content Editor, Jim handles daily article writing assignments, online and print magazine articles, cultivating and maintaining brand contacts, thought leadership pieces, and editing of all Loyalty360 content. Jim began his career as a sportswriter at The Manchester (CT) Herald...Read More

  • Mike Wyckoff
    Mike Wyckoff
    Technical Writer

    Mike’s technical writing experience began about 15 years ago after ten years in mainframe software sales, followed by several roles at corporate marketing departments of leading IT consulting companies...Read More

  • Steve Taggart
    Steve Taggart
    Content Strategist

    Steve serves as Content Strategist for Loyalty360, curating and maintaining website content including Daily News, Loyalty Management Online, and the company’s email newsletter. He graduated from the University of Cincinnati with a degree in Professional Writing.

    In his free time, Steve enjoys cheering on the Clemson Tigers & Cleveland Cavaliers...Read More