Internet of Things (IoT): anything that can be connected to the Internet will be connected. Big deal… Actually, it’s huge. If you’re evenly slightly interested in delivering a great customer experience, you’ll want to be in the know when it comes to IoT.
No one could exaggerate the importance of customer experience. Selling is no longer about sales, but about how the customer feels. You could easily lose a customer to a competitor charging twice the price just....