Are your people truly committed to customer experience? Or just following orders? As organizations prioritize customer experience, they recognize the need to drive a shift from, for example, sales or product focused to customer-focused throughout their company. What this means varies of course by business, but there is a common thread we’ve observed in those firms that are more successfully managing this transition. These companies ensure that employees are truly committed to....

Recent Content

Membership and Pricing

Videos and podcasts

Membership and Pricing