By: Brent Harms, Founder and CEOAs we near the end of 2011, I wanted to share some thoughts and observations of the past year in the loyalty and new digital marketing age. Social and Mobile Have Arrived Many of the leading consumer businesses are quickly adopting a presence in the social media space. Just check out the website of your favorite retailer or national restaurant and you are likely to see this new presence front and center, especially Facebook and Twitter. At this point, there....

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