Avaya, which has one of the highest NPS scores in its industry, is a multinational technology company headquartered in Silicon Valley. Avaya provides the most complete portfolio of software and services for contact center and unified communications—offered on premises, in the cloud, or a hybrid.
Andy Steen, head of strategic marketing at Avaya, spoke with Loyalty360 about the company’s approach to creating measurable experiences that drive customer loyalty. She....