At Albertsons, Customer Experience and Loyalty is Built Upon Great Employee Engagement, Be It in The

Albertsons is one of the largest food and drug retailers in the United States, operating in 35 states under 19 well-known banners, including Safeway, Tom Thumb, Vons, Jewel and Shaw’s. The Boise, Idaho-based brand recently announced its merger with Rite Aid to create a food, health and wellness leader. Loyalty360 spoke with Sr. VP Digital & E-Commerce Narayan Iyengar about the company’s approach to the grocery world, customer loyalty and the ever-changing world of retail....

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