Companies like Autodesk are driving millions in ROI annually from social support because it delivers better service at a better value. Next generation Social Support is about dialing it up a notch—maximizing that value by making it a fundamental part…
Continue Reading In this insightful webinar, you will learn how the combination of revolutionary predictive analytics, targeted message content and design, delivered through the most preferred media channels, can propel new member engagement and CRM to the next level. Discover how to…
Continue Reading Loyalty programs are everywhere but lack serious differentiation - simply propagating a downward spiral of discount addiction and margin dilution. To understand the current state of loyalty and how marketers innovate around loyalty SAP commissioned Forrester Consulting to conduct an…
Continue Reading Nancy Porte, VP of Customer Experience for Vovici, shares some of the lessons she’s learned in her first 18 months as the leader of Vovici’s cross-department effort to better measure, manage and improve the customer experience of Vovici clients. To…
Continue Reading In today’s landscape of empowered customers, dizzying technological advancements, and globalization, companies have to work even harder to engage with customers—let alone keep them loyal. Businesses are awakening to the reality that in order to survive and thrive, customer loyalty…
Continue Reading Please join Craig Lawrence, Corporate Manager of Loyalty & Retention Marketing at Charter Communications, and Jeff Kindle, Vice President and General Manager of Epsilon as they present a webinar on Charter Communications’ customer loyalty program.
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Monetizing Loyalty Marketing Assets: A Conversation with Best Buy
The POS Gateway: The Evolving Mobile Shopping Experience and its Impact on the POS
Social Media Research: How Social Media Segmentation Will Change Your Future Marketing Strategy
Beyond the Recommendation: There’s More “Meat in the Sandwich” Than You May have Imagined
Boost ROI with Your Loyalty Technology Platform: 5 Must-Have Technology Innovations that Drive Results
Moving Beyond Transactional Loyalty
The Dynamic Duo: Customer Satisfaction And Loyalty: And How Text Analytics powers It All
Customer Centered Partnering
An Interactive Discussion - The Future State of Loyalty and the Role of External Data
