Revisiting the New Consumer: Achieving Customer Engagement and Business Objectives in the Post-Recession Economy 
B2B Focused Session - Customer Relationships: The Road to Becoming a Trusted Partner
Going Enterprise-Wide with Your Loyalty Program
THE NEW 360 DEGREE: Driving Loyalty in the New Era of Communication
Harness the Power of Your Customers’ Social Networks with Social Referral Marketing
Behind the Brand - Hallmark’s Journey to use Mobile to Build Stronger Relationships
B2B Focused Session - Maximizing Channel and Supplier Relationships
Measuring Loyalty Programs: Who’s Asking the Question?
B2B Focused Session - Social Media’s Fit in Your B2B Marketing and Loyalty Programs
Using Social Technologies to Reward Brand Loyalty
In It For The Long Haul - The Citizens Bank/Giant Eagle Partnership
How Customer Intelligence Yields Loyalty Returns: What Marketers Need to Know Now
Let Them Have Cake: Loyalty in the New Mobile World
The Voice of the Customer in Surround Sound
B2B Focused Session - Technology 411
