At Safelite AutoGlass®, each of our markets tracks its own Net Promoter Score (NPS). At the end of the year, we followed up with our top 10 NPS markets to ask the general managers how they deliver customer delight. Dave Ross, General Manager, for Boise, Idaho ranked No. 1 with an NPS of 90.1%! 1. What does customer delight mean to you as a market leader? I believe that this is a reflection of our associate engagement. If you start slipping, it usually means you have internal....

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