The Rise of the Single Brand Ecosystem in the Technology Sector

Technology surrounds us these days both in our personal and professional lives. After all, our lives are framed by the technology we use. The all-seeing lenses, screens, and keypads sometimes know more about us than our nearest and dearest. Yet the technology landscape is fragmented, though perhaps not for long.
Xerox recently released a three-part study “The State of Customer Service 2015,” where six....

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