For many, cruises are the ultimate in customer experience. Luxurious accommodations, world-class dining, and incredible destination experiences are often the first things that come to mind when thinking of taking a cruise. Celebrity Cruises, founded in 1988, works to meet and exceed these high expectations for almost a million cruisers every year.
Loyalty 360 was able to sit down with Lee Moreau and Ann Ueno, Celebrity Cruise’s Director of Loyalty Marketing and Digital Marketing, respectively, to find out....