In recent years, casual dining restaurants have found that appealing to a generation that demands immediacy is a matter of providing effective, personalized and, above all else, time-efficient customer experience. Chili’s has made strides in this area, installing tabletop tablets that allow guests to pay, order refills, and engage with the loyalty program without ever leaving their seat.
The company also recently announced a partnership with Plenti, a loyalty coalition featuring top brands like Macy’s, Rite....