RevZilla Demonstrates Excellence in Customer Experience

Stevie Award winners continue to be revealed, and among the latest brands to be recognized is RevZilla, a leading online distributor of motorcycle parts and service. Crafting a respected customer experience is a significant challenge for online retailers, further cementing RevZilla’s reputation for personalized customer service processes.
 
The Silver Stevie win came in the Customer Service Team of the Year category in recognition of the website’s “Gear Geeks.”
 
As customer experience becomes a crucial differentiator for loyalty marketers, the awards are seen as indicator of which organizations are driven to create seamless interactions along the customer journey.
 
“We are honored to be recognized for our approach to customer service and how Geeks impact riders through every interaction,” Patrick Roscoe, Director of Customer Experience for RevZilla, told Loyalty360. “Building a base of loyal and satisfied customers is a priority for RevZilla.com. This award is a wonderful confirmation of our dedication in creating a personalized connection through every interaction. Our recent initiatives of adding specialized Geek roles within the customer service department are the next phase of ensuring our team has all of the tools to deliver the best service possible.”
 
The Gear Geeks team stands out due to the impressive arsenal of supporting tools at its disposal, including an impressive library of user review videos and an extensive presence across social media. The company boasts more than 50 million combined views on its YouTube channel, as well as 240,000 Facebook followers.
 
The Stevie Awards are given annually as a nod to companies that are going above and beyond in the customer service arena. Submissions are reviewed by a judging panel comprising 250 professionals from around the world and ranked based on their commitment to innovative, effective, and timely customer service.
 
“It’s nice to read how a relatively new company is using an innovative mentality to approach, transform and excel in an otherwise rigid and content retail industry,” said one judge in regards to the RevZilla submission. “Keep up the good work RevZilla and its Customer Service Team ... continue forging forward your modern-day thinking.”
 
Since launching in 2007, RevZilla has experienced significant growth. The brand now employs over 200 team members, up from three founding members that shared a passion for both Internet marketing and motorcycles.

Recent Content

Membership and Pricing

Videos and podcasts

Membership and Pricing