Loyalty360 is an unbiased, objective, and market-driven association for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. Through a unique blend of content, collaboration, and diverse learning opportunities, we’ve created a network of brands and technology providers that represent some of the best voices that the customer loyalty industry has to offer.
Loyalty360 members are provided with the exposure, certification, and the exclusive content they need to continue their path to true customer centricity.
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Loyalty Management Online is your gateway to the latest news, trends, and interviews in the world of customer loyalty. Contributions from executives across the industry ensure a complete view of the state of the industry and diverse takes on where it may be heading in the future. view all
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  • Access exclusive online content from leading brands with your L360 membership. Learn More
  • Our annual spring show, Loyalty Expo is a showcase for all things customer loyalty, offering attendees unique insight and network opportunities that can’t be found anywhere else. Learn More
  • Held every fall, Engagement & Experience Expo is our conference dedicated to CX and all that goes along with it, including VoC, data analysis, and personalized 1:1 marketing. Learn More
  • The CX Landscape is our view of how customer experience is being approached by companies of all sizes, across all verticals, and at all stages of their CX initiative. Learn More
  • Developed by internal analysts, the Loyalty Landscape is Loyalty360’s insight into the shifting world of customer loyalty, and where we see it going in the future. Learn More
  • Presented to companies that truly put the customer first, the annual CX Awards are a recognition of excellence in customer experience and the behind-the-scenes processes that go into providing it. Learn More
  • These awards recognize organizations that are innovating in the loyalty space, and have proven to be ahead of the curve in terms of sparking engagement and building brand advocacy. Learn More